Brightcove Inc.

290 Congress Street
Boston, MA 02210
Voice 617.500.4947
Fax 617.261.4831

BRIGHTCOVE MASTER SERVICE AGREEMENT

This Brightcove Master Service Agreement (the "Agreement") is by and between Brightcove Inc. ("Brightcove") and the entity or individual ("Company") identified in the order submitted by Company (each, an "Order") or identified in connection with the Brightcove Account registration process, and governs Company's use, and Brightcove's provision, of the Brightcove Service. Each Order, and any exhibit to an Order, is subject to this Agreement and is incorporated herein by reference. If you are an individual and are entering into this Agreement on behalf of an entity, you represent and warrant that you have the authority to bind such entity to all of the terms and conditions of this Agreement.

  1. The Brightcove Service.

    The "Brightcove Service" means those online services that Company has ordered from Brightcove, including Video Cloud and/or App Cloud, as applicable, and such other online services as Brightcove makes available from time to time. "Video Cloud" is an online video platform that enables Company to upload, manage and distribute Company's Content. "App Cloud" is an online application platform that enables Company to create mobile and other software applications and distribute Company's Content via such applications. App Cloud excludes any portion of the service distributed or otherwise made available via an open source license. As used herein, "Content" means all content, data, video, templates or information in any form that is uploaded to the Brightcove Service by Company or on Company's behalf, including any such Content that is ingested into the Brightcove Service from third parties at the direction of Company, and "App" means an application for the iOS and/or Android platforms, built by Company, or on Company's behalf, using App Cloud. The Brightcove Service does not include Company's Content or Apps or the Content or Apps of any other Brightcove customer. By using the online, user interfaces (collectively, the "U/I") provided as part of the Brightcove Service, Company may make choices about the presentation, management and distribution of the Content and/or Apps. Company may change its selections as permitted by the Brightcove Service. In all cases, however, Company's last selections in the U/I, as reflected in Brightcove's database, shall be conclusive in the event of any dispute concerning Company's selections.

  2. Access to the Brightcove Service; Free Accounts; Beta Services.
    1. Access to the Brightcove Service. Access to Company's Brightcove Service Account(s) shall be enabled by use of username(s) and password(s) ("Credentials") selected by Company. An "Account" is a single point of entry via the U/I through which Company accesses and uses the Brightcove Service. Except where Brightcove has actual notice of loss, theft or unauthorized use of Company's Credentials, (i) Company is responsible for all activity occurring in Company's Account(s) and (ii) Brightcove shall have the right, without further inquiry, to rely on the provision of Company's Credentials as sufficient to authenticate Company's use of the Brightcove Service.
    2. Free Accounts. Brightcove may, from time to time, offer free Brightcove Service Accounts, such as Video Cloud trial Accounts or App Cloud Core Edition Accounts. Unless otherwise specified during the Account registration process, the terms and conditions of this Agreement shall govern the use of such free Accounts. Brightcove may terminate any free Account at any time without notice, in its sole discretion. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, THE BRIGHTCOVE SERVICE IS PROVIDED "AS IS" AND WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND IN CONNECTION WITH FREE ACCOUNTS.
    3. Beta Services. Brightcove may, from time to time, offer products or services that are not generally available to all Brightcove customers ("Beta Services"). Unless otherwise indicated, all Beta Services will be offered at no cost and will be identified as "beta" or in a manner that indicates that the Beta Service is in limited or pre-release. Such Beta Services may still be in development and Brightcove may change aspects of the Beta Services at any time, including prior to general release. Company will not be obligated or required to use any Beta Services. Brightcove may cease offering any Beta Services, or cease offering such services at no cost, at any time without notice, in its sole discretion. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, BETA SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND.
  3. Company's Obligations.
    1. Restrictions on Use. Company covenants that it will not (i) use the Brightcove Service in any illegal or unlawful manner or for any illegal or unlawful purpose or (ii) perform any act which is intended to harm Brightcove or the Brightcove Service. Brightcove will not review or screen Content or Apps on a regular basis for compliance with this Agreement or applicable law, and Brightcove shall have no obligation to do so, provided, however, that in addition to any other rights Brightcove may have, Brightcove reserves the right to suspend Company's access to and/or use of the Brightcove Service, or any particular Content or App, to the extent that Brightcove reasonably determines, in good faith, that such suspension is necessary to comply with applicable law or to prevent significant harm to any end user or the Brightcove Service; provided further, however, that in such event, Brightcove shall use commercially reasonable efforts to suspend only that portion of the Brightcove Service or any particular Content or App, as is reasonably necessary to prevent the occurrence or continuation of such violation and/or harm.
    2. Obligation to Pay. Company shall pay Brightcove the fees set forth in an Order in accordance with the payment terms set forth in this Agreement and each Order. Company shall be responsible for and shall pay any applicable sales, use or other taxes or duties, tariffs or the like applicable to Company's Order (except for taxes on Brightcove's income). All payments shall be made without deduction for withholding taxes. Late payments may be subject to fees at the rate of 1.5% per month or, if lower, the maximum rate allowed by law. If Company fails to pay applicable fees when payment is due, then in addition to any other rights Brightcove may have, Brightcove shall have the right to suspend delivery of all or a portion of the Brightcove Service to Company, provided that Brightcove has supplied Company prior notice and 5 days' opportunity to cure. If Brightcove pursues collection efforts against Company due to Company's failure to pay fees due under this Agreement, Company shall pay Brightcove's reasonable costs of collection, including any attorneys' fees related thereto.
  4. Brightcove's Obligations.

    Brightcove agrees to (a) make the Brightcove Service available to Company in accordance with this Agreement, including any current Order; and (b) perform any other obligations expressly identified in any current Order.

  5. Term.
    1. Term of this Agreement. This Agreement commences on the Effective Date and shall remain in effect until all of Company's Orders have expired or been terminated in accordance with the terms of this Agreement (the "Term"). The "Effective Date" of this Agreement shall be the date specified in Company's initial Order or, if such Order was submitted online, the date Company submits the online Order. If Company has entered into this Agreement as part of the online Account registration process (such as for trial or Core Accounts), the Effective Date shall be the date that Company accepts this Agreement online. If Company is using the Brightcove Service pursuant to a trial or Core Account and does not submit an Order prior to the conclusion of the trial or test period, this Agreement will terminate at the end of the trial or test period or, if later, the date Brightcove closes such free Account.
    2. Term of Orders. The initial term of each Order shall commence on the date specified in the Order or, if such Order was submitted online, the date Company submits the online Order (the "Order Effective Date"). Unless earlier terminated in accordance with this Agreement, each Order shall remain in effect for 1 year from the Order Effective Date (unless a different term is set forth in Company's Order) ("Initial Term"), following which it shall automatically renew for successive 1-year periods on the first day following the end of the Initial Term (each, a "Renewal Term") unless either party hereto has provided notice to the other of non-renewal at least 60 days in advance of the end of the Initial Term or, if applicable, the then-current Renewal Term. Notwithstanding the prior sentence, all Orders for free Accounts, unless earlier terminated by either Company or Brightcove, shall remain in effect for the period of time indicated during the Account registration process.
  6. Termination.

    Unless otherwise prohibited by law, either party may terminate this Agreement, including any outstanding Orders: (a) if the other party is adjudicated bankrupt or otherwise seeks to avoid its performance obligations under applicable bankruptcy or insolvency laws or (b) upon the occurrence of a material breach of this Agreement by the other party if such breach is not cured within 30 days after written notice identifying the matter constituting the material breach. In the event of the termination or expiration of this Agreement, all licenses granted under this Agreement shall terminate automatically. Upon an early termination of this Agreement for any reason, all then-current Orders shall terminate and, unless such termination resulted from a material, uncured breach of this Agreement by Brightcove, all fees and expenses payable under any such Orders shall become immediately due and payable.

  7. Title.

    As between the parties, Brightcove owns all right, title and interest in and to the Brightcove Service. This Agreement does not convey to Company any ownership interest in or to the Brightcove Service, but only a limited license to the Brightcove Service that is revocable as set forth in this Agreement. As between the parties, Company owns all right, title and interest in and to the Content. This Agreement does not convey to Brightcove any ownership interest in or to the Content, but only a limited license to the Content that is revocable as set forth in this Agreement.

  8. Licenses.
    1. License to Use the Brightcove Service. Brightcove hereby grants Company a limited, revocable (as set forth in this Agreement), non-transferable (except as provided in Section 18(b)), non-exclusive, worldwide license to use the applicable Brightcove Service for which Company has submitted an Order or registered online. All rights not expressly granted to Company are reserved by Brightcove. Except as expressly permitted by Brightcove, Company shall not: (i) sublicense, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Brightcove Service or any part thereof in any way; or (ii) modify or make derivative works based upon the Brightcove Service or reverse engineer, decompile or disassemble the Brightcove Service.
    2. License to Content. Company hereby grants Brightcove a limited, revocable (as set forth in this Agreement), non-transferable (except as provided in Section 18(b)), non-exclusive, royalty-free, worldwide license to perform all such acts with respect to the Content as are necessary for Brightcove to provide the Brightcove Service in accordance with this Agreement and Company's selections made through the U/I. All rights not expressly granted to Brightcove are reserved by Company.
    3. License to Feedback, Suggestions or Recommendations. Company hereby grants Brightcove an unlimited, irrevocable, perpetual, transferable, non-exclusive, royalty-free, worldwide license to use and/or incorporate into the Brightcove Service any feedback, suggestions and/or recommendations provided to Brightcove by Company regarding the Brightcove Service.
  9. Representations and Warranties.
    1. The Brightcove Service. Brightcove represents and warrants that (i) it either owns fully and outright or otherwise possesses and has obtained all rights, approvals, licenses, consents and permissions as are necessary to perform its obligations hereunder, exercise its rights hereunder and to grant the licenses granted by it under this Agreement and (ii) the Brightcove Service, as used by Company in accordance with this Agreement, does not, and shall not, infringe, violate or misappropriate any third party's rights.
    2. Content and Apps. Company represents and warrants that (i) it either owns fully and outright or otherwise possesses and has obtained all rights, approvals, licenses, consents and permissions as are necessary to perform its obligations hereunder, exercise its rights hereunder and to grant the licenses granted by it under this Agreement and (ii) the Content and the Apps use through the Brightcove Service, as enabled by Company, directly or indirectly, does not, and shall not, infringe, violate or misappropriate any third party's rights.
  10. Indemnification.

    Each party agrees to indemnify the other party and such other party's officers, employees, directors, agents, affiliates, subsidiaries, successors and assigns from and against any and all damages, liabilities, loss, government fines, costs and expenses (including reasonable attorney's fees and litigation expenses) arising out of a claim, action or demand brought by a third party for a breach of any representation, warranty or covenant made by the indemnifying party in this Agreement (each a "Claim") upon the entry of a full and final judgment of such Claim against the indemnified party.

    The indemnification obligations in this section are conditioned upon: (a) written notice by the indemnified party to the indemnifying party within 30 days of the indemnified party's receipt of any Claim for which indemnification is sought; (b) counsel for the indemnified party reasonably acceptable to the indemnifying party; (c) approval by the indemnifying party of any settlement of the Claim for which indemnification is sought; and (d) such reasonable cooperation by the indemnified party in the defense as the indemnifying party may request. Notwithstanding anything to the contrary contained herein, the indemnifying party shall not, without the prior written consent of the indemnified party, settle, compromise or consent to the entry of any judgment with respect to any pending or threatened Claim unless the settlement, compromise or consent provides for and includes an express, unconditional release of such Claim against the indemnified party.

  11. DISCLAIMERS.

    EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, BRIGHTCOVE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND TO COMPANY, EITHER EXPRESS OR IMPLIED, AS TO ANY MATTER INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, WORKMANLIKE QUALITY, NON-INFRINGEMENT, TITLE, SUITABILITY, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE OR THAT THE BRIGHTCOVE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE BRIGHTCOVE SERVICE IS PROVIDED ON AN "AS IS" BASIS ONLY. NO ADVICE OR INFORMATION OBTAINED BY COMPANY FROM BRIGHTCOVE SHALL CREATE ANY REPRESENTATION OR WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

  12. EXCLUSIONS/LIMITATIONS OF LIABILITY.

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER UNDER ANY THEORY OF LIABILITY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM THE PERFORMANCE OR FAILURE OF PERFORMANCE OF ANY PROVISION OF THIS AGREEMENT (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES), SUCH AS, WITHOUT LIMITATION, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER FOR DAMAGES (OR AMOUNTS) IN EXCESS OF THE TOTAL FEES PAID AND/OR PAYABLE FOR THE APPLICABLE ORDER FOR THE FULL INITIAL TERM OR RENEWAL TERM IN WHICH THE INCIDENT GIVING RISE TO THE CLAIM HEREUNDER AROSE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE PRECEDING SENTENCE, IF COMPANY IS USING THE BRIGHTCOVE SERVICE VIA A FREE ACCOUNT, COMPANY'S MAXIMUM LIABILITY TO BRIGHTCOVE IN CONNECTION WITH SUCH FREE ACCOUNT SHALL NOT EXCEED AN AMOUNT EQUAL TO THE DAMAGES INCURRED BY BRIGHTCOVE.

  13. Third-Party Services.

    Brightcove may, from time to time, inform customers of third-party services that can be used by customers in connection with the Brightcove Service, including services from companies associated with Brightcove's Alliance program, and Company may opt to use these or other third-party services in connection with the Brightcove Service. Company's use of any third-party service in connection with the Brightcove Service, and any terms, conditions, representations and/or warranties associated with such use, are solely between Company and such third-party service provider. Brightcove makes no representation or warranty with regard to any such third-party service, even if such provider is certified by Brightcove or selected as a premier provider (or similar designation) by Brightcove, and Brightcove shall not be responsible to Company in any manner for any such third-party service. Brightcove does not, unless otherwise expressly set forth in writing, provide maintenance or support for third-party services.

  14. Confidentiality.

    Each party agrees not to disclose the other party's Confidential Information without its prior written consent. "Confidential Information" includes, without limitation: (a) all intellectual property; (b) financial information (including pricing) and business information; and (c) any other information designated in writing as "Confidential." Confidential Information does not include (v) Content; (w) information that has become publicly known through no breach by Company or Brightcove of these confidentiality obligations; (x) information that is independently and lawfully developed or obtained without access to Confidential Information, as evidenced in writing; (y) information required to be disclosed by law; or (z) the fact that Company is a customer of Brightcove.

  15. Identification Rights.

    Brightcove shall have the right to identify Company as a customer, and to use Company's logo in Brightcove's general marketing materials, and Company shall have the right to identify Brightcove as the provider of the Brightcove Service, and to use Brightcove's logo in connection with Company's use of the Brightcove Service.

  16. Notices.

    All notices under this Agreement must be in writing and delivered either by hand, e-mail, certified mail (return receipt requested, postage pre-paid) or nationally recognized overnight delivery service (all delivery charges pre-paid) and addressed, if to Company, to the contact identified in Company's most recent Order and, if to Brightcove, to Brightcove Inc., 290 Congress Street, Boston, MA 02210, attn: General Counsel.

  17. Mobile Application Stores (App Cloud Only).

    Apps may be submitted to the Apple® App Store and/or the Google® Android Market and such other marketplaces as Brightcove may from time to time enable (collectively, the "App Markets"). Company is solely responsible for submitting all Apps to the App Markets for approval and acceptance. Brightcove makes no representation or warranty that the App Markets will accept the submitted App or the extent to which an App will be installed and/or used by end users. Company is solely responsible for ensuring that it and its Apps comply with the App Markets' policies, including, without limitation, any obligations regarding privacy and privacy policies, and Brightcove expressly disclaims any responsibility for any failure of any App to comply with the App Markets' policies.

  18. General.

    (a) Independent Contractors: Brightcove and Company are independent contractors under this Agreement and nothing herein shall be construed to create a partnership, joint venture or agency relationship; (b) Assignment: Neither party may assign performance of this Agreement or any of its rights or delegate any of its duties under this Agreement without the prior written consent of the other, except that each party may assign this Agreement without the other party's prior written consent in the case of a merger, acquisition or other change of control, and in such event this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns; (c) Governing Law: This Agreement shall be governed by the laws of the Commonwealth of Massachusetts applicable to contracts entered into and wholly to be performed therein; (d) Forum Selection: Any and all disputes arising out of or related to this Agreement or performance hereof, shall be brought exclusively in the Federal or state courts in the Commonwealth of Massachusetts and the parties hereby waive any objection thereto; (e) Jury Trial Waiver: Company and Brightcove each waive any right to a jury trial in connection with any and all disputes arising out of or related to this Agreement; (f) Statute of Limitations: Notwithstanding any law providing a longer statute of limitations, any claim or cause of action arising out of or related to this Agreement and/or Company's use of the Brightcove Service must be filed within 1 year after such claim or cause of action arose, without regard to the date such claim or cause of action was discovered, or such claim or cause of action shall be forever barred; (g) Export Compliance: Each party shall comply with all applicable United States and international export control laws and regulations. Company specifically represents (i) that it is not located in any country or jurisdiction that is subject to U.S. economic sanctions, nor is it acting on behalf of the government of any such country and (ii) that it is not identified on the U.S. Department of the Treasury's Office of Foreign Assets Control's Specially Designated Nationals List, as amended from time to time, nor is it owned or controlled by any such entity; (h) Effect of Waivers: The waiver by either party of a breach or a default of any provision shall not be construed as a waiver of any succeeding breach of the same or any other provision; (i) Survival: All terms of this Agreement which by their nature extend beyond the termination of this Agreement, remain in effect until fulfilled and apply to respective successors and assigns; (j) Counterparts; Delivery; Acceptance: This Agreement may be executed in counterparts, all of which are considered one and the same agreement, and becomes effective when one or more counterparts have been signed by each of the parties and delivered to the other party or upon Company's submission of an online Order (whichever occurs first). Delivery by facsimile or e-mail and online acceptance are all as effective as physical delivery of an originally executed copy hereof; (k) Integration; Amendment: This Agreement, including any Orders entered into hereunder, constitutes the entire understanding of the parties hereto with respect to the matters contemplated hereby, supersedes all previous agreements between the parties concerning the subject matter hereof and cannot be amended except by a writing signed by authorized representatives of both parties; (l) No Reliance: No party hereto has relied on any statement, representation or promise of any party or representative thereof except as expressly set forth in this Agreement; (m) Severability: If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, the remainder of the provisions will continue in full force and effect as if this Agreement had been executed with the invalid portion eliminated. The parties further agree to substitute for the invalid provision a valid provision that most closely approximates the intent and economic effect of the invalid provision; (n) Government Entities: The Brightcove Service is licensed to the U.S. government or any entity acting on its behalf as a Commercial Item, as that term is defined at 48 C.F.R. §2.101, and licensed only with those rights as are granted to all other entities or individuals entering into an agreement to use the Brightcove Service; (o) Purchase Orders/Instruments: Any instruments, including purchase orders, work orders, acknowledgments and vendor registration forms not signed by both parties ("Instruments") shall not add to, supersede or modify, the terms of this Agreement and in the event any term of an Instrument purports to add to, supersede or modify any term of this Agreement, such term of the Instrument shall be void and without effect; and (p) Foreign Language Translation of Agreement: For Company's convenience only, Brightcove may provide Company with a non-English translation of the Agreement. Any such non-English language version of the Agreement is for reference purposes. Company acknowledges and agrees that the English language version of the Agreement shall, in all instances, govern the parties' relationship.

  19. Video Cloud Express Edition and App Cloud Pro Edition Orders.

    THIS SECTION 19 APPLIES ONLY TO VIDEO CLOUD EXPRESS EDITION ORDERS AND APP CLOUD PRO EDITION ORDERS PURCHASED VIA CREDIT CARD. THIS SECTION 19 DOES NOT APPLY TO ANY OTHER EDITION OF THE BRIGHTCOVE SERVICE THAT MAY BE PURCHASED BY COMPANY.

    1. Plan Entitlements.
      1. Video Cloud Express Plan Entitlements. From time to time, Brightcove may offer one or more Video Cloud Express editions to customers (each, a "Video Cloud Express Plan"). The usage entitlements (the "Video Cloud Express Entitlements"), which currently include a defined allotment of video files (Titles) and bandwidth (GBs), the features and the fees for each Video Cloud Express Plan shall be described on the Brightcove website or otherwise communicated to Company by Brightcove.
      2. App Cloud Pro Plan Entitlements. From time to time, Brightcove may offer one or more App Cloud Pro editions to customers (each, an "App Cloud Pro Plan"). The usage entitlements (the "App Cloud Pro Entitlements"), which currently include a defined allotment of Sessions, the features and the fees for each App Cloud Pro Plan shall be described on the Brightcove website or otherwise communicated to Company by Brightcove.
      3. Definitions. As used in this Section 19, "Entitlements" means the applicable Video Cloud Express Entitlements and/or the applicable App Cloud Pro Entitlements; "Plan" means the applicable Video Cloud Express Plan and/or the applicable App Cloud Pro Plan; and "Credit Card Order" means any Order in which Company purchases a Plan via a credit card transaction.
    2. Credit Card Charges. By submitting a Credit Card Order, Company agrees that Brightcove is authorized (and will continue to be authorized until the Credit Card Order is terminated) to charge a monthly service fee, any applicable additional usage fees and any applicable taxes to the credit card Company provided in connection with its Credit Card Order. Company acknowledges and agrees that the amount charged may vary from month to month due to additional usage fees incurred by Company pursuant to its Plan and/or changes Company makes to its Plan. Company authorizes Brightcove to charge Company's credit card for such varying amounts. All fees are payable in the currency specified in Company's Credit Card Order.
      1. Monthly Service Fees. Upon submission of a Credit Card Order, Brightcove will charge Company's credit card for the first month of the Plan Company has selected, prorated for the number of days remaining in the month in which the Credit Card Order is submitted. Thereafter, monthly service fees will be charged to Company's credit card in advance on or around the first day of each calendar month until the Credit Card Order is terminated. Brightcove does not guarantee that Company's credit card will be charged by a specific day of the month.
      2. Additional Usage Fees. If Company exceeds any of the monthly Entitlements in its Plan at any point during the month, Brightcove will charge Company's Credit Card the applicable additional usage fees identified in Company's Order on or around the first day of the calendar month following the month in which such additional usage fees are incurred by Company. Brightcove does not guarantee that Company's credit card will be charged by a specific day of the month.
    3. No Refunds. All fees are nonrefundable. For clarity and avoidance of doubt, Brightcove shall have no obligation to issue refunds or credits for any unused Entitlements, partial months or in connection with any downgrade, cancellation, termination or otherwise.
    4. Fees Charged by Company's Credit Card Issuer, Bank or Financial Institution. Company is solely responsible for any and all fees charged to Company's credit card by Company's credit card issuer, bank or financial institution including, without limitation, membership, overdraft, insufficient funds and over-the-credit-limit fees.
    5. Term of Credit Card Orders. The term of each Credit Card Order shall commence when the credit card information Company has submitted in connection with its Credit Card Order has been validated and accepted (the "Order Term"). The Order Term shall continue until this Agreement and/or the Credit Card Order is terminated by either Company or Brightcove in accordance with this Agreement. For avoidance of doubt, this Section 19(e) governs the term of Credit Card Orders: Section 5(b) (Term of Orders) does not apply to Credit Card Orders.
    6. Changes to Company's Plan.
      1. Upgrades to Another Plan. Company may upgrade to a different Video Cloud Express Plan or App Cloud Core, as applicable, at any time through the U/I. Upgrades to Company's Plan will be effective upon submission of the completed upgrade request through the U/I. Company's credit card will, at the time the upgrade request is completed, be billed the price difference between Company's then-current Plan and its new Plan, prorated for the number of days remaining in the then-current calendar month. Entitlements for the month in which Company upgrades its Plan are not prorated – Company's monthly Entitlements for the month in which the upgrade goes into effect shall be those Entitlements included in the upgraded Plan.
      2. Upgrades to Other Video Cloud or App Cloud Editions. Company may upgrade to other editions of Video Cloud or App Cloud, as applicable, at any time by contacting the Brightcove sales team via the Brightcove website at http://www.brightcove.com/en/company or by calling +1 (888) 882-1880 or +1 (617) 500-4947.
      3. Downgrades to Another Plan. Company may downgrade to a different Video Cloud Express Plan or App Cloud Pro Plan, as applicable, at any time by completing the downgrade process described in the "Support" section of the U/I. The features of Video Cloud or App Cloud, as applicable, available to Company will be changed to those of the downgraded Plan upon completion of the downgrade request. Company's Entitlements will not change to those of the downgraded Plan until the first day of the billing cycle after the downgrade goes into effect.
    7. Credit Card Order Information. Company agrees to provide Brightcove with true, accurate and complete information in connection with its Credit Card Order including, without limitation, Company's legal name, address, telephone number, email address and billing information (i.e., credit card number and expiration date) ("Order Information"). Company agrees, throughout the Term, to maintain and promptly update Company's Order Information and any other information Company provides to Brightcove in connection with its use of the Brightcove Service. Brightcove shall have the right to cancel Company's Credit Card Order, upon notice and 5 days' opportunity to cure, if Brightcove determines that Company's Order Information is not accurate or current.
    8. Billing Information. Company may change its credit card information or its billing information by updating the "Billing Information" section within the U/I. Only the User who initially provided the credit card information is entitled to access and change Company's credit card information in the U/I. Company acknowledges and agrees that Brightcove may (though is not required to) contact Company from time to time to verify Company's Order Information, including credit card expiration date, provided, however, that Company remains solely responsible for providing accurate and current payment information to Brightcove throughout the Term and if such information is not received by Brightcove, Brightcove may suspend Company's use of the Brightcove Service.
    9. Locked Accounts for Payment Failure. If Brightcove is unable to charge Company's credit card for any reason, Brightcove may, in addition to any other rights Brightcove may have, suspend Company's use of the Brightcove Service until such time as all applicable charges are successfully applied to Company's credit card.
    10. Cancellations. The monthly service fees (and any applicable additional usage fees) for Company's Plan will continue unless and until this Agreement and/or Company's Credit Card Order is terminated pursuant to Section 6 of this Agreement or cancelled pursuant to this section.
      1. Cancellation by Company. Company may cancel any Credit Card Order at any time pursuant to the procedures described in the "Support" section of the U/I. Company's cancellation must be finalized prior to 11:59 pm (Eastern Time) on the last day of the then-current calendar month in order to avoid charges for the following month. Any final charges (monthly service fees and/or any additional usage fees) that have not been charged to Company's credit card prior to cancellation will be charged to Company's credit card following cancellation.

        Brightcove is not responsible for Company's failure to properly cancel a Credit Card Order, nor is Brightcove responsible for any credit card charges and fees Company may incur as a result of such failure.
      2. Cancellation by Brightcove. In addition to any other termination rights Brightcove has under this Agreement, Brightcove may, with at least 30 days' prior notice to Company, cancel Company's Credit Card Order at any time in Brightcove's sole discretion. Any final charges (monthly service fees and/or additional usages fees) that have not been charged to Company's credit card prior to cancellation will be charged to Company's credit card following cancellation.
      For clarity and avoidance of doubt, if Company is subject to more than one Credit Card Order, any cancellation of one Credit Card Order pursuant to this section shall terminate such Credit Card Order only.
    11. Company's Credit Card Information. Company agrees that Brightcove may share Company's Order Information with third-party credit card processing companies for the purposes of verifying the accuracy of Company's Order Information and processing and charging Company's credit card for Company's Order.
    12. Video Cloud Express Plan Definitions. The following terms have the definitions provided below:
      1. GB. Means 1,000,000,000 bytes and is the measurement of bandwidth usage. Company shall pay for all GBs transferred by Brightcove, including all ingress traffic and egress traffic related to Video Cloud.
      2. Title. Means a video file stored by Company in Company's Video Cloud Account.
      3. User. Means a single person, authorized by Company to access and use Company's Video Cloud Account on Company's behalf, with a unique username and associated password.
    13. App Cloud Pro Plan Definitions. The following terms have the definitions provided below:
      1. Session. Means the launch of an App by an end user and/or when an App is restored from a background, suspended, stopped or other similar state by an end user.
      2. User. Means a single person, authorized by Company to access and use Company's App Cloud Account on Company's behalf, with a unique username and associated password.
    14. Changes to Fees and the Agreement. With at least 30 days' prior notice to Company, Brightcove may, in its discretion, change the terms (including the fees) and/or Entitlements of Company's Plan. If Company does not agree to such changes, Company will have an opportunity to cancel or change its Credit Card Order prior to such changes going into effect. If Company does not cancel or change its Credit Card Order within such timeframe, Company hereby acknowledges and agrees that its failure to cancel or change its Credit Card Order shall constitute Company's affirmative acceptance of the Plan changes.

© Brightcove Inc. 2012
Version 3.45 (last updated July 9, 2012)